Refund policy

1. General
We care about customer satisfaction. If you are not happy with your purchase, you may request a return or refund under the following conditions.

2. Return Period
You can request a return within 14 days after receiving your order.

3. Return Conditions

  • Items must be unused, undamaged, and in their original packaging.

  • Items with removed tags or products that cannot be returned for hygiene reasons (e.g., underwear, personal care items) are non-refundable.

  • Digital products and sale items cannot be returned.

4. Return Process
To request a return, please contact us at:
📧 info@jeangraver.com
📞 +49 176 63838147

After approval, send the item to the specified return address.
Shipping costs may be borne by the customer depending on the reason for the return.

5. Refunds
Once the returned item is received and inspected, we will process your refund within 21 business days using the same payment method you used for your purchase.
Shipping fees are non-refundable.

6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please send us a photo of the item. In this case, shipping costs will be covered by us, and you will receive a full refund or replacement.